Staff Guide
Comprehensive guide to roles, responsibilities, and rules for HappyMC staff members.
What roles we have in staff
Manages the server. You can ask for help in important situations.
Guides staff and helps them with server operations.
Helps lower staff in making decisions during confusing or complex situations.
Helps Helpers become aware about all rules and how the server works.
New staff who help our server by moderating and giving their best effort.
What helpers and other staff need to do
01Fair Play & Equality
We don't have any restrictions for staff members; they can play as a member in the server. Just make sure you are serving our server. You need to be fair every time. You have permissions, so whatever team you are playing in, make sure to treat everyone equally.
02Team Fights & Wars
Team fights and team wars should not effect the staff server. If we catch you doing this, you will be punished.
03Punishing Team Members
If any staff member is not punishing their team members when they break rules, you need to provide proofs to the manager. They will take appropriate action on them.
04Logging Punishments
After punishing members, you must put logs. Missing any log may lead to facing consequences for that staff member.
05Staff Conduct & Professionalism
As a staff member, you represent HappyMC. Never abuse your powers. Always stay calm and professional, even in heated situations. Do not argue with players in public chat. If a player is being difficult, handle it privately or escalate to a higher-up. Your behavior sets the standard for the community.
06Inactivity Policy
Staff members who are inactive without prior notice will be demoted for inactivity. If you need to take a break, inform a Manager beforehand so we know you are away. Unannounced absences will not be tolerated.
07Confidentiality
All internal staff discussions, upcoming updates, plans, and decisions are strictly confidential. Do not leak or share any staff-only information with regular players or anyone outside the staff team. Breaking this rule will result in immediate demotion.
08Demotion & Resignation
If you wish to resign from staff, inform a Manager properly before leaving. Do not just go inactive or leave without notice. Demotions may happen due to rule violations, inactivity, power abuse, or failure to perform duties. All demotions are decided by the management team.
Ticket Support Guide
This guide explains how staff should help players in tickets. Always stay professional. Do not turn tickets into general chat. Keep everything clean and easy to follow.
Quick Rule: When a ticket is not filled in correctly, you can close it instantly with the reason: ticket not filled in correctly.
How to Handle Tickets
- •Ask players to send their full issue in one clear message
- •You also reply in one clear message
- •Do not send many small messages
- •Do not start long conversations
- •Keep everything short, clear and professional, like sending an email
- •If players start chatting or going off-topic, remind them to stay on the ticket topic only
- •If the ticket becomes messy or unclear, ask the player to rewrite their issue in one message
- •If they do not follow it, you can close the ticket and ask them to open a new one with correct info
- •Always ask players if they have proof
- •If players do not have proof, we cannot help and the ticket can be closed
- •Always stay calm, friendly and clear
- •If you are unsure about something, ask a manager before giving the wrong answer
Ticket Closing Rules
You can close a ticket with ticket not filled in correctly if:
- •The player does not follow instructions
- •The ticket is empty
- •The ticket has no issue written
- •The player keeps chatting and not explaining
- •The player has no proof for their claim
This keeps the support clean and easy for everyone. Use common sense.
Do's & Don'ts
✅ Do's
- ✓Be respectful and professional at all times
- ✓Always collect proper evidence before punishing
- ✓Log every punishment in the correct format
- ✓Treat all players fairly and equally
- ✓Ask a Manager if you're unsure about something
- ✓Inform management before taking a break
- ✓Help new players and guide them
- ✓Keep staff discussions confidential
❌ Don'ts
- ✗Abuse your staff powers for personal gain
- ✗Punish without proper evidence or proof
- ✗Leak staff-only information to players
- ✗Argue with players in public chat
- ✗Favor your team members or friends
- ✗Go inactive without informing management
- ✗Skip logging your punishments
- ✗Give wrong answers — ask a Manager instead